Legal
Terms of service
Effective Date: 2 September 2026. Website: www.wyzefoods.com
ACCEPTANCE OF TERMS AND ELIGIBILITY
These Terms of Service govern access to and use of www.wyzefoods.com, the WYZE waitlist, the pre-launch VIP reservation program, promotional benefits, communications, website content and related services. By accessing the website, joining the waitlist, paying the VIP reservation amount or otherwise using WYZE services, you acknowledge that you have read, understood and agreed to these Terms of Service together with the Privacy Policy and Refund Policy displayed on the website. If you do not agree, you should not participate in the VIP program or use the website. The website and VIP program are intended only for individuals who are at least 18 years of age and located in India
PRE-LAUNCH, VALIDATION AND R&D STATUS
Add your policy copy here.WYZE is currently in a pre-launch validation, research and development stage. Payment of the VIP reservation amount does not constitute the purchase or preorder of a physical product and does not guarantee allocation of inventory. Product images, descriptions, flavors, ingredients, ingredient percentages, formulation, serving information, packaging, appearance, specifications, pricing and other product characteristics shown during this stage are preliminary and may change before commercial launch as reasonably required for research and development, taste optimization, product quality, safety, ingredient availability, manufacturing, regulatory compliance or commercial viability. Material information applicable to the final product will be made available before or at the time of the final product purchase as required by applicable law. WYZE currently anticipates a possible launch approximately three to six months after the relevant validation and development stage, but this is an estimate only and is not a guaranteed launch date or contractual deadline. A delay, including a delay beyond six months, does not by itself mean that WYZE has cancelled the launch and does not by itself create a right to a refund.
VIP RESERVATION AND PROMOTIONAL BENEFIT
An eligible customer may pay Rs. 19 to participate in the WYZE VIP launch program. The Rs. 19 payment is a VIP reservation amount and not the purchase price of a physical pouch. Subject to these Terms, an eligible VIP customer will receive a one-time coupon providing 30 percent off the final applicable retail price of one eligible single WYZE pouch when the product launches. The final retail price is not guaranteed and may change due to product development, ingredient costs, manufacturing costs, packaging, taxes, regulatory requirements, operating costs or other legitimate business factors. The 30 percent VIP discount will therefore apply to the final applicable retail price at launch. After the 30 percent discount is applied, the Rs. 19 already paid will be adjusted against the amount payable for that qualifying pouch purchase. The VIP benefit applies to one eligible single pouch only, is one-time use, is non-transferable, cannot be resold or exchanged for cash, and cannot be combined with another coupon, discount or promotional offer unless WYZE expressly allows it
COUPON ISSUANCE, USE AND EXPIRY
After successful VIP payment, WYZE intends to display the applicable coupon code to the customer and send the code to the email address provided by the customer. Customers are responsible for providing accurate contact information and for saving the coupon code. The coupon will become active when WYZE commercially launches the applicable product and activates the VIP offer. The coupon will expire 90 calendar days after activation. If the coupon is not used within that period, it will expire and the Rs. 19 will not be refundable merely because the customer did not use the coupon. If a customer loses or cannot locate the coupon code, the customer may contact WYZE at support@wyzefoods.com. WYZE may make reasonable efforts to locate, recover or reissue the coupon using available payment and transaction records, but successful recovery cannot be guaranteed, particularly during WYZE's early-stage operations.
LAUNCH CANCELLATION, CUSTOMER CANCELLATION AND REFUNDS
The Rs. 19 VIP reservation is not ordinarily refundable if WYZE launches and the customer changes their mind, decides not to purchase, fails to redeem the coupon, or allows the 90-day coupon validity period to expire. A customer cannot ordinarily cancel a successful VIP reservation solely for a voluntary refund. If WYZE officially determines and communicates that the planned product launch has been cancelled or will not proceed, the affected VIP coupons will be cancelled and eligible Rs. 19 reservation payments will be refunded. WYZE intends to WYZE | www.wyzefoods.com | Terms of Service Page 2 initiate eligible launch-cancellation refunds within approximately 7 to 14 business days following the applicable cancellation and refund process. Refunds will ordinarily be sent to the original payment method or through another lawful method supported or required by the applicable payment provider or banking system. Actual credit of a refund may take additional time because of Razorpay, banks, UPI providers, card networks or other third-party financial institutions. Nothing in these Terms limits any non-waivable right relating to an unauthorized, duplicate, erroneous or otherwise legally refundable transaction
PRICING, SHIPPING AND PAYMENTS
Prices displayed during the pre-launch period are indicative and subject to change until the final commercial price is announced. Standard shipping may be offered free for eligible locations or orders, but additional delivery charges may apply to remote locations, extended service areas, locations subject to exceptional courier costs or other circumstances where additional shipping charges are reasonably required. Any applicable additional shipping charge should be disclosed before completion of the final product purchase. VIP reservation payments are currently processed through Razorpay or another lawful payment provider appointed by WYZE. Payment processing is also subject to the applicable provider's systems, terms and banking processes. WYZE may retain limited transaction information such as payment status, amount, date and transaction reference for reservation administration, customer support, refund processing, fraud prevention, accounting and legal compliance.
PRODUCT INFORMATION, HEALTH DISCLAIMER AND FOOD CLAIMS
WYZE is developing a food and beverage product and not a medicine. Website content concerning mushrooms, coffee, digestion, focus, alertness, energy, wellness or similar topics is provided for general product-positioning and informational purposes and is not medical advice. Unless expressly permitted by applicable law, WYZE does not represent that its products diagnose, treat, cure or prevent any disease or medical condition. Final health, nutrition, ingredient and product claims will depend on the final formulation, supporting evidence, final labelling and applicable food and advertising requirements. Individual responses to foods, caffeine, mushrooms and other ingredients may vary. Customers should review the final ingredient list, allergen information, usage instructions and other product information before purchase or consumption and should seek appropriate professional advice where they have allergies, ingredient sensitivities, pregnancy, breastfeeding, caffeine sensitivity, medication use, medical conditions or other specific health concerns
COMMUNICATIONS AND PRIVACY
Customers who join the waitlist or VIP program may receive communications reasonably necessary to administer their participation, including payment confirmations, reservation confirmations, coupon delivery, launch announcements, product availability notices, expiry reminders, refund notices, important program updates and customer support communications. Such communications may be sent through email, SMS, WhatsApp or other lawful channels available to WYZE. Promotional marketing communications will be handled in accordance with applicable consent and opt-out requirements. Opting out of promotional marketing does not necessarily prevent communications required to administer an existing reservation, payment, coupon, refund or support request. The collection, use, storage and sharing of personal information are governed by the WYZE Privacy Policy published on the website, which forms part of these Terms by reference.
INTELLECTUAL PROPERTY AND ACCEPTABLE USE
Add your policy copy here.Unless otherwise stated, WYZE branding, logos, icons, illustrations, product artwork, photographs, graphics, website layouts, copy and other proprietary materials displayed on the website are owned by or lawfully used by WYZE and may not be reproduced, modified, distributed, imitated, commercially exploited or republished without authorization except where permitted by law. Users must not interfere with the website, attempt unauthorized access, submit fraudulent information or payments, abuse promotional benefits, obtain multiple VIP benefits by circumventing program restrictions, resell or misuse coupon codes, impersonate another person, introduce malicious code or otherwise use the website unlawfully. WYZE may reject or cancel participation obtained through fraud, material abuse or a material violation of these Terms, subject to applicable consumer law
THIRD-PARTY SERVICES, WEBSITE AVAILABILITY AND LIABILITY
WYZE may use third-party providers for payment processing, website hosting, analytics, communications, advertising, customer support, logistics and related business operations. Such providers may operate under their own terms, privacy policies and legal obligations. WYZE does not guarantee uninterrupted or error-free website availability and may temporarily suspend or modify website functionality because of WYZE | www.wyzefoods.com | Terms of Service Page 3 maintenance, development work, network failures, provider outages, security concerns or circumstances beyond reasonable control. To the maximum extent permitted by applicable law, WYZE will not be liable for indirect, incidental, special or consequential loss arising solely from temporary website unavailability, third-party service disruption or misuse of the website by a user. Nothing in these Terms excludes, restricts or waives any consumer right, remedy or liability that cannot lawfully be excluded or limited under applicable Indian law.
11. CUSTOMER SUPPORT, GRIEVANCES AND DISPUTES
Customers may contact WYZE at support@wyzefoods.com regarding VIP reservations, payments, coupons, refunds, privacy requests, website issues or other complaints. Customers should provide available transaction details reasonably necessary to investigate the issue and should never send passwords, UPI PINs, OTPs or full payment-card credentials. WYZE will use reasonable efforts to acknowledge and address complaints within the timelines required by applicable law. These Terms are governed by the laws of India. Subject to statutory consumer rights and the jurisdiction of any consumer commission, regulatory authority or other forum whose jurisdiction cannot lawfully be excluded, disputes relating to these Terms will be subject to the competent courts and authorities in Hyderabad, Telangana, India.
CHANGES, SEVERABILITY AND CONTACT
WYZE may update these Terms where reasonably necessary because of changes to the website, VIP program, product development, business operations, service providers, regulatory requirements or applicable law. Where a change materially affects an existing paid VIP reservation, WYZE will use reasonable efforts to communicate the material change to affected customers. The version published on the website with the latest effective or updated date will apply from the stated date, subject to applicable law. If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply only to the maximum extent legally permitted and the remaining provisions will continue in effect. These Terms, together with the Privacy Policy and Refund Policy published on www.wyzefoods.com, constitute the principal terms governing the current WYZE pre-launch website and VIP reservation program. For support or legal-policy questions, contact support@wyzefoods.com.